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Writing tip #1: Think before you write
When you have a pressing deadline, it’s tempting to panic and start writing whatever comes into your head. Stop! First you need to answer the following questions:
Why am I writing? (for example, to inform, to persuade)
What do I want to happen as a result of my writing? (for example, fewer mistakes at work as a result of a better procedure)
Who is my audience? (for example, new and existing employees)
Will my audience be receptive or hostile? (for example, some employees might be resistant)
How much does my audience know about the topic already?
How is my document going to be used? (for example, on-the-job, step-by-step)
Now you can plan the content. Then, and only then, start your first draft. More
Should I use punctuation at the end of dot points?
Generally, the preferred style for bulleted lists is to use ‘open punctuation’ – no punctuation at the end of each bulleted point except the last one, where a full stop is used. If your organisation prefers a different style (for example, the use of semi-colons) you will need to follow their style. Regardless of the style you use, always remember to use a colon (:) to introduce a list, not a semi-colon (;). And remember to be consistent!
Fascinating fact
The American use of gotten in place of ‘got’ was common in England until the late eighteenth century.
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